SEM - Bachelor of Science (BSc) in Business Administration and Service Management

Preamble

Pursuant to section 30 of Ministerial Order no. 1520 of 16 December 2013 on Bachelor and Master Programmes at Universities (the Study Programme Order), see BEK no. 674 of 16 June 2014; section 29 of Ministerial Order no. 670 of 19 June 2014 on University Examinations (the Examination Order); section 27 of Ministerial Order no. 666 of 24 June 2012 on University Examinations (the Examination Order) and section 19 of Ministerial Order no. 250 of 15 March 2007 on the Grading Scale and Other Forms of Assessment of University Education (the Grading Scale Order), the Dean of Education, acting on a proposal prepared by the study board, has approved the following programme regulations.

Part 1: Programme specific regulations

Degree title and duration

(2) This programme is governed by The Study Board for the Bachelor of Science (BSc) in Business Administration and Service Management.

(3) The bachelor programme is a three-year full-time programme, corresponding to 180 ECTS credits. The deadline for completing the programme is the rated time of study + one year after the student commenced the programme. Leave periods, if any, are not included in this time frame.

(4) The programme duration refers to the number of student full-time equivalents according to which the programme is structured. A full-time equivalent corresponds to one year of work by a full-time student and corresponds to an annual workload of 1650 working hours corresponding to 60 ECTS credits (European Credit Transfer System). The workload includes scheduled classes, preparation for classes, completion of written assignments, other teaching activities, independent study as well as preparation for, and participation in examinations.

Purpose

• Tourism and Hospitality
• Arts and Culture
• Service and Innovation

(3) The programme aims to provide the students with the necessary qualifications to function as administrators and managers in those service sectors that the profiles are targeting.
The BSc in Business Administration and Service Management combines knowledge within business economics and management with knowledge about one of three service sectors (Tourism and Hospitality, Arts and Culture or Service Innovation in general). The context of the specific service sectors is important because Service Management graduates learn to think not only in profit and costs, but also in how to make the right decisions and investments based on the goals set by the company or organization. The successful graduate will be able to work directly in positions and with tasks within the sectors noted above as well as in businesses and agencies that interact with these sectors.

(4) The programme aims at developing and enhancing the student’s ability to visualize the strategic and economic potential of businesses and institutions within the relevant sectors. Furthermore, it aims at accumulating knowledge and generating skills so that the firm’s potential can be fully realized through marketing, product development and teamwork.

(5) This will take place on the basis of readings of relevant literature, lectures with student interaction, case studies, student projects and independent study. By combining different pedagogical methods the programme will develop the students' personal skills, making the candidates able to communicate professionally and co-operate successfully with people with different backgrounds, and the ability to work across disciplines and in a project-orientated and process-oriented manner will be developed.

Competency profile

3.The Study Board has developed a competency profile, which describes the expected learning outcomes of this degree programme. It is available on CBS’ website, more specifically here on e-campus.

Content and structure

(4) The tables in ss. 4A-4C list the structure of the three concentrations of the programme and the ECTS credits of the individual courses.

Tourism and Hospitality

4A.The course descriptions are available in the online course catalogue. Direct links are inserted in the below tables of the six semesters. Each semester consists of two quarters with exams at the end of each quarter; except the 5th semester, which is dedicated to electives/internship.

Course	ECTS
Service Management Foundations: Tourism and Hospitality	7.5
Introduction to Management Studies: Tourism and Hospitality	7.5
Service Economics: Tourism and Hospitality	7.5
Method l. Philosophy of science and qualitative methods	7.5

Course	ECTS
Managerial Economics I	7.5
Method ll. Statistics and quantitative methods	7.5
Managerial Economics II	7.5
Tourism Marketing, 1st year project: Tourism and Hospitality	7.5

Course	ECTS
Financial Accounting	7.5
Organizational Behavior: Tourism and Hospitality	7.5
Management Control Systems	7.5
Strategy in a Service Perspective: Tourism and Hospitality	7.5

Course	ECTS
Macroeconomics	7.5
Tourism Supply and Operations Management: Tourism and Hospitality	7.5
Corporate Finance	7.5
Contemporary Issues in Tourism Demand, 2nd year project: Tourism and Hospitality	7.5

Course	ECTS
Electives	30

Course	ECTS
Public Regulations: Tourism and Hospitality	7.5
Tourism Business and Economics: Tourism and Hospitality	7.5
Bachelor Project	15

Arts and culture

4B.The course descriptions are available in the online course catalogue. Direct links are inserted in the below tables of the six semesters. Each semester consists of two quarters with exams at the end of each quarter; except the 5th semester, which is dedicated to electives/internship.

Course	ECTS
Service Management Foundations: Arts and Culture	7.5
Introduction to Management Studies: Arts and Culture	7.5
Service Economics: Arts and Culture	7.5
Method l. Philosophy of science and qualitative methods	7.5

Course	ECTS
Managerial Economics I	7.5
Method ll. Statistics and quantitative methods	7.5
Managerial Economics II	7.5
Art and Culture Marketing, 1st year project: Arts and Culture	7.5

Course	ECTS
Financial Accounting	7.5
Organizational Behavior: Arts and Culture	7.5
Management Control Systems	7.5
Strategy in a Service Perspective: Arts and Culture	7.5

Course	ECTS
Macroeconomics	7.5
Management of Cultural projects, processes and organizations: Arts and Culture	7.5
Corporate Finance	7.5
Cultural economics and politics, 2nd year project: Arts and Culture	7.5

Course	ECTS
Electives	30

Course	ECTS
Public Regulations: Arts and Culture	7.5
Cultural Entrepreneurship: Arts and Culture	7.5
Bachelor Project	15

Service and Innovation

4C.The course descriptions are available in the online course catalogue. Direct links are inserted in the below tables of the six semesters. Each semester consists of two quarters with exams at the end of each quarter; except the 5th semester, which is dedicated to electives/internship.

Course	ECTS
Service Management Foundations: Service and Innovation	7.5
Introduction to Management Studies: Service and Innovation	7.5
Service Economics: Service and Innovation	7.5
Method l. Philosophy of science and qualitative methods	7.5

Course	ECTS
Managerial Economics I	7.5
Method ll. Statistics and quantitative methods	7.5
Managerial Economics II	7.5
Service Marketing, 1st year project: Service and Innovation	7.5

Course	ECTS
Financial Accounting	7.5
Organizational Behavior: Service and Innovation	7.5
Management Control Systems	7.5
Strategy in a Service Perspective: Service and Innovation	7.5

Course	ECTS
Macroeconomics	7.5
Prediction Markets and Crowdsourcing for Firm Innovation: Service and Innovation	7.5
Corporate Finance	7.5
Service Development and Design, 2nd year project: Service and Innovation	7.5

Course	ECTS
Electives	30

Course	ECTS
Public Regulations: Service and Innovation	7.5
Service Innovation Lab: Service and Innovation	7.5
Bachelor Project	15

Examinations

5.The below table lists the structure of the programme and the ECTS credits of the individual courses. The course descriptions are available in the online course catalogue. Direct links are inserted in the below table.

The exams amount to 180 ECTS credits in total.

1st year

Exam name	Exam form	Gradingscale	Internal/external exam	ECTS	Weight
Q1 SEM and concentration courses:
Service Management Foundations: Tourism and Hospitality	Written sit-in exam	7-step scale	Internal exam	7.5	7.5
Service Management Foundations: Arts and Culture	Written sit-in exam	7-step scale	Internal exam	7.5	7.5
Service Management Foundations: Service and Innovation	Written sit-in exam	7-step scale	Internal exam	7.5	7.5
Introduction to Management Studies: Tourism and Hospitality	Oral exam based on written product	7-step scale	Internal exam	7.5	7.5
Introduction to Management Studies: Arts and Culture	Oral exam based on written product	7-step scale	Internal exam	7.5	7.5
Introduction to Management Studies: Service and Innovation	Oral exam based on written product	7-step scale	Internal exam	7.5	7.5
Q2 SEM and concentration courses:
Service Economics: Tourism and Hospitality	Oral exam based on written product	7-step scale	External exam	7.5	7.5
Service Economics: Arts and Culture	Oral exam based on written product	7-step scale	External exam	7.5	7.5
Service Economics: Service and Innovation	Oral exam based on written product	7-step scale	External exam	7.5	7.5
Method l. Philosophy of science and qualitative methods	Oral exam based on written product	7-step scale	Internal exam	7.5	7.5
Q3 SEM and concentration courses:
Managerial Economics I	Written sit-in exam	7-step scale	External exam	7.5	7.5
Methods II. Statistics and quantitative methods	Written sit-in exam	7-step scale	Internal exam	7.5	7.5
Q4 SEM and concentration courses:
Managerial Economics II	Written sit-in exam	7-step scale	External exam	7.5	7.5
Tourism Marketing, 1st year project: Tourism and Hospitality	Oral exam based on written product	7-step scale	External exam	7.5	15
Art and Culture Marketing, 1st year project: Arts and Culture	Oral exam based on written product	7-step scale	External exam	7.5	15
Service Marketing, 1st year project: Service and Innovation	Oral exam based on written product	7-step scale	External exam	7.5	15

2nd year

Exam name	Exam form	Gradingscale	Internal/external exam	ECTS	Weight
Q1 SEM and concentration courses:
Financial Accounting	Written sit-in exam	7-step scale	External exam	7.5	7.5
Organizational Behavior: Tourism and Hospitality	Oral exam based on written product	7-step scale	External exam	7.5	7.5
Organizational Behavior: Arts and Culture	Oral exam based on written product	7-step scale	External exam	7.5	7.5
Organizational Behavior: Service and Innovation	Oral exam based on written product	7-step scale	External exam	7.5	7.5
Q2 SEM and concentration courses:
Management Control Systems	Oral Exam	7-step scale	Internal exam	7.5	7.5
Strategy in a Service Perspective: Tourism and Hospitality	Oral exam based on written product	7-step scale	External exam	7.5	7.5
Strategy in a Service Perspective: Arts and Culture	Oral exam based on written product	7-step scale	External exam	7.5	7.5
Strategy in a Service Perspective: Service and Innovation	Oral exam based on written product	7-step scale	External exam	7.5	7.5
Q3 SEM and concentration courses:
Macroeconomics	Written sit-in exam	7-step scale	External exam	7.5	7.5
Tourism Supply and Operations Management: Tourism and Hospitality	Written sit-in exam	7-step scale	Internal exam	7.5	7.5
Management of Cultural projects, processes and organizations: Arts and Culture	Oral exam based on written product	7-step scale	Internal exam	7.5	7.5
Prediction Markets and Crowdsourcing for Firm Innovation: Service and Innovation	Home assignment - written product	7-step scale	External exam	7.5	7.5
Q4 SEM and concentration courses:
Corporate Finance	Home assignment - written product  30%	7-step scale	Internal exam	7.5	7.5
	Written sit-in exam  70%	7-step scale	Internal exam
Contemporary Issues in Tourism Demand, 2nd year project: Tourism and Hospitality	Oral exam based on written product	7-step scale	External exam	7.5	15
Cultural economics and politics, 2nd year project: Arts and Culture	Oral exam based on written product	7-step scale	External exam	7.5	15
Service Development and Design, 2nd year project: Service and Innovation	Oral exam based on written product	7-step scale	External exam	7.5	15

3rd year

Exam name	Exam form	Gradingscale	Internal/external exam	ECTS	Weight
Electives	See the individual course descriptions	See the individual course descriptions	See the individual course descriptions	30	See the individual course descriptions
Q3 SEM and concentration courses:
Public Regulations: Tourism and Hospitality	Written sit-in exam	7-step scale	Internal exam	7.5	7.5
Public Regulations: Arts and Culture	Written sit-in exam	7-step scale	Internal exam	7.5	7.5
Public Regulations: Service and Innovation	Written sit-in exam	7-step scale	Internal exam	7.5	7.5
Tourism Business and Economics: Tourism and Hospitality	Oral exam based on written product	7-step scale	Internal exam	7.5	7.5
Cultural Entrepreneurship: Arts and Culture	Oral exam based on written product	7-step scale	Internal exam	7.5	7.5
Service Innovation Lab: Service and Innovation	Oral exam based on written product	7-step scale	Internal exam	7.5	7.5
Q4 SEM and concentration courses:
Bachelor Project	Oral exam based on written product	7-step scale	External exam	15	60

Internship - (optional)

Exam name	Exam form	Gradingscale	Internal/external exam	ECTS	Weight
Internship	Home assignment - written product	7-step scale	Internal exam	15	15

Prerequisites for registering for the exam – compulsory activities

Body of external examiners

Pass requirements

Part 2: General regulations for bachelor programmes

11. The teaching is organised in collaboration with the Programme Director, the course coordinators and the teachers. The Study Board approves the organisation of the teaching.

Teaching and examination language

(2) If a course has been taught in a language other than English, the examination is conducted in that language.

(3) The Study Board may decide to deviate from the rules stipulated in subsections (1)-(2), except when documenting the student’s skills in a specific other language is part of the objective of the examination.

 (4) The provisions in subsections (1)-(2) apply to oral and written sit-in examinations and to all types of written take-home assignments (seminar papers, projects etc.) subject to assessment.

Prerequisites for participating in the exam: compulsory assignments and requirements about active class participation

13.Besides the examinations listed in section 5, which are included in the final grade point average, on some courses it is a requirement that one or more assignments are submitted, as part of the teaching (so-called compulsory assignments). In order for students to participate in the final examination of the course in question, it is a condition that, within a set deadline, the required number of compulsory assignments have been submitted and that the assessment ‘Approved’ has been achieved. Further specifications regarding the number of compulsory assignments, format etc. are stipulated in the examination regulations of the individual courses.

(2) If a student does not, within the set deadline, fulfil the requirement of achieving the result ‘Approved’ for the required number of compulsory assignments for a specific course, the student has the right to submit extra assignments. However, it is a condition that the student has submitted all set assignments, unless failure to submit was caused by illness or a condition equalled with illness.

(3) Besides the examinations listed in section 5, which are included in the final grade point average, on some courses there is a requirement of class participation in order to participate in the exam in the course; it must be a well-defined part of the teaching (e.g. presentation seminars, case projects etc.). Further specifications are stipulated in the examination regulations of the individual courses, see also section 27(3).

Course and exam registration

14.Before the start of each academic year, students enrolled on bachelor and master's (candidatus) programmes are registered for subjects or subject elements at the relevant programme level corresponding to 60 ECTS points. Registration must take place regardless of whether a student still needs to pass subjects from previous years of study.

(2) The Director of the Study Administration may withdraw the registration of a student for one or more subjects or subject elements, see subsection (1), if the student is an elite athlete, or under special circumstances (concrete, individual circumstances regarding den individual student), including impairment, and where the student will be unable to complete the programme within the prescribed period of study.

(3) If the registration of a student for one or more subjects or subject elements has been withdrawn in an academic year or a semester, see subsection (2), the subject(s) or subject element(s) will be included in the calculation of ECTS points pursuant to subsection (1) in the student's subsequent year of study or semester.

(4) When selecting students for elective courses, a draw is made among the students who fulfil the conditions for taking the elective course in question if there are more applicants for the course than there are available places.

(5) Students are automatically registered for an examination or examinations when they are registered for a subject or subject element with which one or more examinations are associated. Withdrawal of registration is not possible, and students who fail to participate in an examination have used an examination attempt, see section 27(1), unless an exemption has been granted pursuant to subsection (6).  Students who do not fulfil the requirements for participating in the examination as laid down by the university, see section 13(1) and (3) have used an examination attempt, see section 27(1), unless an exemption has been granted pursuant to subsection (6).

(6) Under special circumstances, the Study Board may grant exemptions from the rules set out in subsection (5). The university may also automatically register students for a new examination attempt. Deadlines for submitting dispensation applications are provided on the student intranet.

(7) Students who have been granted an exemption pursuant to subsection (6) to not participate in the first ordinary examination due to illness or other special circumstances are subject to the rules that apply for students who have not passed the ordinary exam.

(8) The deadline for registering for an examination in a course on which the student is not enrolled is determined on the student intranet.

(9) Under special circumstances, the Study Board may grant exemptions from the rules concerning registration set out in subsection (8).

The first-year exam

14A.Pursuant to sections 15-17 of the Examination Order, the special provisions in subsections (2)-(6) apply to the first-year exam.

(2) Before the end of the first year of studies, the student must sit the examinations listed as first-year examinations in section5, in order to continue on the programme. 

(3) For bachelor programmes starting 1 September, the result of the first attempt to pass an examination must be announced to students before 1 August the following year. If the ordinary examination is not passed, the student shall automatically be registered for the re-take examination in the same examination period, not later than August however, and the result of this must be announced to the student before the end of September. For bachelor programmes starting 1 February, the result of the first attempt to pass an examination must be announced to students before 1 February the following year.

(4) If the student has not passed the first-year exam in accordance with subsection (5), the student will have no further attempts, see section 27(1).

(5) The examinations referred to in subsection (2) must be passed before the end of the programme’s second year (2 years after enrolment on the programme) for the student to be allowed to continue on the programme. The general pass requirements are stipulated in section 26, and any programme specific pass requirements are stipulated in section 7.

(6) The Study Board may grant exemptions from the deadlines stipulated in subsections (2)-(5) if warranted by extraordinary circumstances.

Re-take examinations

15. On programmes where the examination period is at the end of the autumn semester, students who have failed an ordinary examination must automatically be registered for a re-exam (second examination attempt) in the same examination period or immediately thereafter; however, no later than in February. On programmes where the examination period is at the end of the spring semester, students who have failed an ordinary examination must automatically be registered for a re-exam (second examination attempt) in the same examination period or immediately thereafter; however, no later than in August. Withdrawal of registration is not possible, and students who fail to participate in an examination have used an examination attempt, see section 27(1), unless an exemption has been granted pursuant to section 16(1).

(2) On programmes with more examination periods than in subsection (1), students who have failed an ordinary examination must automatically be registered for a re-exam (second examination attempt) as soon as possible; however, no later than six months after the ordinary examination. Withdrawal of registration is not possible, and students who fail to participate in an examination have used an examination attempt, see section 27(1), unless an exemption has been granted pursuant to section 16(1).

(3) The rules on automatic registration for a re-exam (second examination attempt) are dispensed with if the students are not offered the opportunity to fulfil the requirements laid down pursuant to section 13(1) and (3) before the second examination attempt is held. Students are registered for the second examination attempt as soon as possible.

(4) In cases where registration for a subject requires that a preceding subject has been completed and passed (academic progression), students who have failed their first and second examination attempts must automatically be registered for the next ordinary examination (third examination attempt) in the prerequisite subject. Withdrawal of registration for the third examination attempt is not possible, unless an exemption has been granted pursuant to section 16(1). The university must ensure that the third attempt to pass the examination in the prerequisite subject takes place before the ordinary examination in the subsequent subject.

(5) Students who have not passed re-exams held in accordance with the provisions in subsections (1) and (2), or have failed to participate in a re-exam, see subsection (3), must be given the opportunity to participate in the next ordinary examination.

16. Under special circumstances, the Study Board may grant exemptions from the rules on participation in and automatic registration for examinations and re-exams, see section 15(1)-(4). The university may also automatically register students for a new examination attempt (first or second examination attempt).

(2) About documentation requirements etc. (e.g. medical certificates) as regards dispensation applications under subsection (1), see CBS’ rules about participation in make-up examinations. It is recommended that any application is submitted as soon as possible, in order that there is sufficient time to process the application. The current deadlines are listed on the student intranet.

17. Re-take examinations are subject to the learning objectives of the regular examination of the examination in question.

(2) Re-take examinations are conducted according to the examination regulations of the regular examination of the test in question, except when:

1. the examination regulations for the examination in question explicitly contain differing provisions for make-up examinations/re-take examinations (see subsection (3)), or
2. it is a written examination and the number of registered candidates for the make-up examination/re-take examination warrants that it may most appropriately be held as an oral examination.
   

(3) It is not possible to determine another examination form for the bachelor project.

Extraordinary re-exams and offers of re-assessment / re-exam

18.If an extraordinary re-examination is arranged or offered in accordance with section 19 of the Examination Order (regarding examination irregularities) or the offer of a re-evaluation/re-examination is given in accordance with section 36 or 41 of BEK no. 670 of 19.06.2014  or section 34 or 39 of BEK no. 666 of 24.06.2012 (regarding assessment complaints), the re-examination issubject to the learning objectives of the regular examination of the examination in question.

(2) To the widest extent possible, examinations under subsection 1 will be conducted in accordance with the regulations of the regular examination. In the event that this is not possible due to the examination format, the extraordinary re-examination may be conducted in accordance with the regulations of the make-up examination/re-take examination of the examination in question.

Examination forms

19.Examinations are organised as individual examinations or as group examinations. The specific examination form of a given examination, including whether it is an individual or a group examination, or a mixture of the two, is stated in the relevant course description, see links in section 5.

(2) At both individual and group examinations the student’s individual performance must be assessed, and grading must be individual, see subsections (3)-(4).

(3) At oral group examinations the individual student must be examined in such a way that it is ensured that the student’s individual performance is assessed.

(4) If a written product is produced by more than one student, and if there is no oral defence of the product, the students must show what their individual contributions are, and in such a way that it is ensured that individual assessment is possible.

(5) For group examinations, see subsection (1), rules about those of the following factors that are relevant for the examination form in question must be stated in the regulations of the individual examination:

1. maximum group size
   
2. the allotted time at the oral examination – see subsection (3)
3. requirements regarding individual contributions – see subsection (4).

(6) Where it is stipulated in the regulations of a given examination that it is a group examination, it is possible for the student to take the examination as an individual examination, unless the regulations of the examination in question state otherwise. When the examination in question contains both a written and an oral part, both parts must then be taken as an individual examination.

(7) When it is an oral exam based on a written product, the following applies to all variations:

1. Submission of the written product is a requirement to be able to attend the oral examination.
2. Both the written product and the oral presentation count in the assessment.
3. The assessment is an overall evaluation of the written product and the oral presentation.
   

Examination rules

• The examination rules, as stipulated in the relevant course description, see links in section 5.
• Rules about written sit-in examinations at CBS, including rules about electronic aids, see section 21(3).
• Rules on good academic conduct, see section 4 of Copenhagen Business School’s rules and regulations on academic conduct, including penalties.

(2) Students are not permitted to make audio and/or picture recordings during an examination or the examiners’ discussion of a student’s performance.

(3) It is stipulated in the examination regulations of the individual examination what the maximum number of pages is for a given written product. In addition, the following applies:

1. In the page count the front page, the bibliography and any appendices are not included. Appendices are not part of the assessment.
2. All pages must have a margin of min. 3 cm in top and bottom and min. 2 cm to each of the sides. The font must be minimum 11 points.
3. Tables, diagrams, illustrations etc. are not included in the number of characters, but will not justify exceeding the maximum number of pages.
4. On average, one page must not contain more than 2.275 characters (including spaces).

(4) All written products composed at home must contain – in all copies submitted for assessment – a declaration of authorship.

Examination aids

21.The examination aids that students are allowed to bring with them to written sit-in examinations are specified in the examination regulations of the individual examination/course.

(2) Unless otherwise stated in the examination regulations, see subsection (1), no examination aids, whether written or technical, are allowed in the examination room, except simple writing and drawing utensils.

(3) In cases where the examination regulations, see subsection (1), stipulate that electronic aids can be brought to the examination room, the provisions stipulated inRules about written sit-in examinations at CBS, including rules about electronic aids apply.

(4) In cases where the Study Board decides that a written examination will be conducted using CBS’ computers, the provisions stipulated in Rules about written sit-in examinations at CBS, including rules about electronic aids apply, and which examination aids are authorised may be adjusted, however, not to an extent that will alter the academic level of the examination. Should the Study Board decide to use this option, students must be informed of the decision at least 2 months prior to the final examination date.

Examinations under special circumstances

22.The Study Board may decide to deviate from the examination regulations stipulated for the individual examination with the purpose of allowing students with special needs to sit examinations under special circumstances. Such exemption can be granted to students who are physically or mentally disabled, to students whose mother tongue is not Danish, and to students who have similar difficulties when this is considered necessary in order to place them on even terms with their fellow students in the examination situation. It is a condition that it does not change the academic level of the examination.

(2) When it is stipulated in the objectives of the examination in question that the student’s spelling and writing skills are included in the assessment, the Study Board may grant exemption from this to a student who is able to document a relevant and specific impairment.

(3) Students who wish to apply for permission to sit an exam under special circumstances according to subsection (1) or apply for an exemption according to subsection (2) must submit an application, including the necessary documentation, to the Programme Office no later than 2 months before the exam is to take place.

Sitting examinations abroad

23.When special circumstances warrant it, a student may be granted permission to sit an examination at a Danish representation or elsewhere abroad. The conditions and regulations concerning such exams are described in CBS’ guidelines for examinations conducted abroad.

Assessment

• Internal examinations are assessed by one or more teachers (internal examiners) appointed by CBS from among the teachers at the university or from other universities that offer the same or similar study programmes.
• External examinations are assessed by one or more internal examiners and one external examiner (in Danish: censor) appointed by the Danish Agency for Higher Education.

(2) It is stipulated in the exam regulations of the individual examination whether it is an internal or an external examination, see link in section 5.

(3) Assessment of the examinations is carried out in accordance with the Grading Scale Order.

(4) Compulsory assignments and class participation, see section 13, are assessed by the teacher(s) of the specific course.The assessment type ‘Approved/Not approved’ is used.

Announcement of results

25.In connection with examinations where the result is not announced immediately after the examination, the result must be announced within 4 weeks after the examination has been held, see however subsection (2). The month of July is not included in the calculation of these 4 weeks.

(2) In connection with bachelor projects, master’s (candidatus) theses and master’s projects, the result must be announced no later than 2 months after the project/thesis has been submitted. The month of July is not included in the calculation of these 2 months.

(3) When special circumstances warrant it, the Programme Director can set aside the deadlines stipulated in subsections (1) and (2). If the assessment cannot be completed by the fixed deadline, the student(s) must be notified as soon as possible and be informed about the reason for the delay and when the result will be announced.

Pass requirements and exam attempts

26.Each examination must be passed separately. An examination shall be passed when the student achieves a grade of at least 02 or the assessment ‘Pass’.

(2) Each examination can be retaken separately. However, passed examinations cannot be retaken.

(3) If a grade consists of several partial grades for various categories of performance (partial examinations), the grade shall be the average of the partial grades, rounded off to the nearest grade on the grading scale, see however subsection (4). The grade shall be rounded up if the average is half-way between two grades.

(4) If the partial grades are given different weights when the combined grade is to be calculated, this is stipulated in the exam overview in section 5. If so, the grade shall be the sum of the individual grades, each multiplied by the weighting of the grade, divided by the sum of the weightings and then rounded off to the nearest grade on the grading scale. The grade shall be rounded up if the average is half-way between two grades. (5) If an examination consists of partial examinations, each partial examination can be retaken separately. However, passed partial examinations and not-passed partial examinations that are part of a passed examination cannot be retaken.

(6) Any requirements about a certain grade on the grading scale being required as achieved in one or more partial examinations are stipulated in section7.

(7) The calculation of the overall grade point average is based on the weights of the individual grades, which are listed in the table in section 5.

(8) If a student retakes an examination or another type of assessment, the highest grade applies – see however section 37(4) of BEK no. 670 of 19.06.2014 and section 35(4) of BEK no. 666 of 24.06.2012.

27.Students have a maximum of three attempts in passing each examination, see however subsection (2). The Study Board may grant more attempts, if warranted by special circumstances. The question of academic aptitude may not be included when assessing whether special circumstances apply.

(2) No later than 16 months after the end of the teaching of the course, the student must participate in the third examination attempt if the course is no longer offered.

(3) Students who are to have their class participation assessed a second time may require an examination instead. However, where class participation includes practical exercises, it cannot be replaced by an examination.

Diploma

28.CBS issues a diploma to students who have completed their study programme, in accordance with the requirements stipulated in section 31 of BEK no. 670 of 19.06.2014 and section 29 of BEK no. 666 of 24.06.2012. The diploma is issued to the graduate no later than 2 months after the announcement of the result of the final examination. July is not included in the calculation of these 2 months.

(2) Students who leave the programme without having completed it are entitled to receive a transcript documenting the completed parts of the programme, with the relevant number of ECTS credits stated.

Leave

29.A student may be granted leave from the programme on personal grounds. The specific rules for obtaining leave and the provisions that apply to students while on leave are stipulated in CBS’ Rules regarding leave on bachelor and master programmes at CBS.

Programme regulations

30.The programme regulations and various regulations etc. referred to in this document are publicly available on CBS’ website, more specifically onstudieordninger.cbs.dk and in the study administrative rules (SAR).

Exemption from the programme regulations

31.The Study Board may, when warranted by special circumstances, grant exemption from provisions in the programme regulations which are not stipulated in ministerial orders, but established by CBS exclusively.

(2) An exemption from the programme regulations that requires an exemption from a ministerial order may be brought before the Danish Agency for Higher Education.

Credit transfer

32.Programme elements passed at another university are regarded as equivalent to corresponding programme elements covered by these study regulations.

(2) The Study Board may grant approval for students to substitute passed programme elements from another Danish or foreign programme of the same level, for programme elements covered by these regulations.

(3) Decisions under subsections (1) and (2) are made on the basis of a professional assessment.

33.Students who, as part of their studies, wish to complete programme elements at another university or another institution of higher education in Denmark or abroad may apply to their home university for pre-approved credit transfer for planned programme elements.

(2) Approval of pre-approved credit transfer pursuant to subsection (1) may only be granted if, in connection with the application for preapproved credit transfer, the student undertakes to submit to the home university the necessary documentation to show whether the programme elements have been passed or failed upon completion of the programme elements for which pre-approved credit transfer has been granted. Students must also consent to the home university requesting the necessary information from the host institution if students are unable to procure the documentation themselves.

(3) Once documentation is available that the student has passed the programme elements for which pre-approved credit transfer has been granted, the home university administratively approves the transfer of the credit to the relevant programme at the university.

(4) In cases where the programme elements for which pre-approved credit transfer has been granted are, for example, not offered by the host institution, the university may, upon the student's request, change the approval of pre-approved credit transfer pursuant to subsection (1). The student is responsible for and is obliged to take the initiative to compose a proposal for a study plan. The university offers academic support if requested by the student.

(5) Decisions under subsections (1) and (4) are made on the basis of a professional assessment.

34.Programme elements which students wish to have transferred from other programmes will be transferred on the basis of the normalised workload specified in ECTS points and stipulated in the relevant degree regulations. Due to the structure of the programme, discrepancies may occur between the equivalent number of ECTS credits and the actual amount of ECTS transferred, as the number of ECTS credits for the programme must total the number of ECTS credits stated in section 1(1).

(2)If the programme element in question is assessed according to the 7-point grading scale or the 13-point grading scale at the academic institution at which the examination was taken, and if this programme element equates or replaces a programme element which according to the exam regulations of these study regulations is assessed according to the 7-point scale or the 13-point scale, the grade will be transferable, but converted into the 7-point scale if assessed according to the 13-point scale. In all other cases, the assessment will be transferred as ‘Pass’. Examinations transferred as ‘Pass’ are not included in the calculation of the final grade point average.

35.Applications for pre-approval or credit transfer must be sent to the Programme Office, addressed to the Study Board, on a special form and with the necessary documentation enclosed. See guidance on credit transfer applications on the student intranet.

(2) Concerning complaints about credit transfer decisions, see part 3.

Part 3: Complaints

(2) The deadline for filing a complaint is 2 weeks from the date when the complainant was informed of the decision. The complaint must be addressed to the Appeals Board for decisions on credit transfer but sent to the President of CBS; the reasoned complaint should be sent to Legal, Dalgas Have 15, 2000 Frederiksberg. It is also possible to send the complaint to: legal@cbs.dk. CBS has the option to process the application again. If the decision is upheld, CBS will forward the complaint to the Appeals Board, accompanied by a statement. CBS will give the complainant the opportunity to comment on the statement within a time limit of 1 week. The complainant’s comments, if any, will be enclosed when the complaint is forwarded to the Appeals Board. The Appeals Board will make the final administrative decision.

38. Complaints about decisions made by the Study Board on whether education qualifications acquired abroad may replace parts of the programme (credit transfer) may be brought before the Qualifications Board, see Assessment of Foreign Qualifications etc. Act.

(2) The deadline for filing a complaint is 4 weeks from the date when the complainant was informed of the decision. The complaint must be addressed to the Appeals Board for decisions on credit transfer but sent to the President of CBS; the reasoned complaint should be sent to Legal, Dalgas Have 15, 2000 Frederiksberg. It is also possible to send the complaint to: legal@cbs.dk. CBS has the option to process the application again. If the decision is upheld, CBS will forward the complaint to the Qualifications Board, accompanied by a statement. CBS will give the complainant the opportunity to comment on the statement, within a time limit of 1 week. The complainant’s comments, if any, will be enclosed when the complaint is forwarded to the Qualifications Board. The Qualifications Board will make the final administrative decision.

(2) A decision made by CBS according to subsection (1) may be appealed by the complainant to the Danish Agency for Higher Education when the complaint is concerned with an error of law or procedure. The deadline for lodging an appeal is 2 weeks from the date when the complainant was informed of the decision. The reasoned appeal should be addressed to the agency but sent to CBS: Legal, Dalgas Have 15, 2000 Frederiksberg. It is also possible to send the complaint to: legal@cbs.dk. CBS will forward the appeal to the agency, accompanied by a statement if CBS has any to make. CBS will give the complainant the opportunity to comment on any statement, with a time limit of 1 week. The complainant’s comments, if any, will be enclosed with the other case files when the appeal is forwarded to the agency.  

(3) Moreover, students are referred to CBS’ Guidelines regarding students' right to file a complaint about decisions made by study boards, programme directors and programme administration.

Commencement and transition regulations

41. These Programme Regulations are effective for students enrolled on the programme in September 2014 or later, and for students who are transferred to these Programme Regulations, see subsection (3).

(2) The 2013 Programme Regulations are repealed as of 1 September 2014, see however subsection (5) and section 42(1).

(3) Students who began their studies under the 2013 Programme Regulations or according to the transition regulations in those regulations were transferred to the 2013 regulations are transferred to these 2014 Programme Regulations, so that these 2014 Programme Regulations are effective for the remainder of the programme, see however subsections (4)-(5).

(4) The deadline for completing the programme, as stated in section 1(3) only extends to students enrolled on 1 September 2014 or later.

(5)  For students enrolled before 1 September 2014, sections 3-3A and 14-16 of the 2013 Programme Regulations remain in force in the academic year 2014/2015. As of 1 September 2015, sections 14-16 of these 2014 Programme Regulations apply.

(6) Students covered by subsection (1) who have not passed one or more or the 2nd year courses listed in the left column in the below table shall take the corresponding course in the 2014 Programme Regulations, in the right column. For courses with no matching course under the 2014 Programme Regulations, students shall take the course in accordance with the 2012 Programme Regulations, however with a new exam form in the course Cultural Economics and Politics – see below.

Programme Regulations 2012 or previous		Programme Regulations 2014
Organizational Behavior		Organizational Behavior: Tourism and Hospitality
Macroeconomics		Macroeconomics
Business and Society		No matching course offered under the 2014 Programme Regulations
Management Control Systems		Management Control Systems
Strategic Management in a Service Perspective		Strategy in a service Perspective:Tourism and Hospitality
Methods III: Statistics and quantitative methods		Methods II: Statistics and quantitative methods
Cultural Economics and Politics PLEASE NOTE. New exam form: oral exam. Additional information available on e-campus.		No matching course offered under the 2014 Programme Regulations.
Advanced Service Economics (2nd Year Project)		No matching course offered under the 2014 Programme Regulations.

Part 4: Group credit transfer

• Serviceøkonom (AK)
• AP degree in Hospitality and Tourism Management
• Markedsføringsøkonom (AK)
• AP degree in Marketing Management

Service Economics (7.5 ECTS) – 2nd quarter
Managerial Economics I (7.5 ECTS) – 3rd quarter
Financial Accounting (7.5 ECTS) – 5th quarter
Method II. Statistics and quantitative methods (7.5 ECTS) - 3rd quarter
Electives (30 ECTS)

Managerial Economics I (7.5 ECTS) – 3rd quarter
Financial Accounting (7.5 ECTS) – 5th quarter
Method II. Statistics and quantitative methods (7.5 ECTS) - 3rd quarter
Electives (30 ECTS)
Total: 60 ECTS